IT Leadership & Management Strategy

Course Overview

Course Introduction

There is not a single key activity that a business can accomplish without having IT involved in the execution. Mike Benson, EVP CIO, DIRECTV talks about the critical relationship between the CIO and CEO of an organization and why it is so important to have a good working relationship between them for the overall success of the organization. He also discusses the different ways that innovation and creativity can be encouraged in an organization. The course provides examples of projects undertaken by Mike's team at DIRECTV that helped grow the business and improved overall work efficiency including a decision engine that helps call centers respond to customers faster. He discusses the business issue of involving the direct sales organization using multiple different applications to make a sale.

 

Who Should Attend

  • CIOs
  • CEOs
  • IT Professionals
  • Managers

 

Course Methodology

This self paced e-learning course is based on an exclusive interview with Mike Benson, CIO DirecTV

Learning Objectives

  • Adapting New Technologies
  • IT talent management & it's Challenges
  • Understanding the Role of the CIO
  • Relationship between a CIO and CEO
  • IT connection in Business
  • Relation between IT and Business Revenue
  • Importance of Fostering Innovation
 

Course Modules

  • The Leader
    • Role of the CIO
    • Relationship between CIO and CEO
  • Business Perspective & IT
    • Role of IT in business
    • IT and Buisness Revenue
    • Case Study
  • Adapting New Technologies
    • Fostering Innovation
    • Case Study
  • IT Talent Management & Challenges
    • The best talent
    • Building a team culture
    • IT Challenges & Solutions 

And More...

  • Skills Level
    Intermediate
  • Duration
    33min 48sec
  • Competencies
    Strategic Planning

Course Experts

Mike Benson's picture
Mike Benson CIO - DIRECTV